FAQs

Fabulous Valley Rentals

At the booking stage

You can book your holiday escape either online via our simple website booking system, or if you prefer, you can phone us on 07970439927.
If you’re having any problems booking your preferred dates in your favourite escapee, please give us a call and we’ll be happy to help you if we can.

We will of course try to organise a viewing for you, but because of the nature of holiday letting, we will need to find a time that’s convenient for you, when the escape isn’t occupied. If you have any specific questions or needs relating to your holiday, or something about the escape, then you can always give us a call and we’ll do all we can to help you make the right choice.

We will happily make a provisional booking for a holiday escape for up to 24 hours to give you time to decide, or to talk to any other guests. Please be aware that we can only do this for you once, and the reservation will expire after 24 hours if the booking is not confirmed within this time.

Yes! Our Lammas escape is centrally heated and double glazed, and makes a wonderful cosy base over Christmas and New Year. Because it’s a very popular time of year for holiday lettings, you will only be able to book for a minimum of 4 nights over the Christmas/New Year period.

Our escapes are perfect for short lets of up to 28 days at a time. They are fully furnished and all bills are included in the rental price, so they make a great option if you’re looking to stay in the area for work; while your own home is undergoing renovations; or between house moves. If you’d like to discus the possibility of a longer stay at Hidden England Escapes, please call us on 07970439927.

At the payment stage

If you are making a booking more than 8 weeks before your arrival date, then you will only need to pay a 50% deposit at the time of booking. The final balance of your booking becomes due eight weeks before the start of your holiday. If you are booking less than 8 weeks in advance, then you are asked to pay the full rental charge at the time of booking

When you first make your booking, you will receive an automated email from our online booking system which will have a link to your booking on our website. If you chose to pay by Bank Transfer as your payment method, it will take you to our bank details. If you chose Credit/Debit/Amex it will take you to our secure card payment provider “Stripe”, or if you chose PayPal there will be a Payment button at the bottom of the page. Where possible, please make sure you include your booking number and surname in the payment reference so we can allocate it correctly.
If you wish to pay your balance using a different method to the one you used to pay your deposit, please do give us a call on 07970 439927 and we’ll be happy to help you.

Not as a matter of course, so you will need to make a note in your diary when the balance is due. Please don’t rely on our reminder to pay the final balance because non-payment by the due date may result in the cancellation of your booking.

Before your arrival

The facilities provided at each of our escapes are included on the escape information pages on this website. If you have any specific questions, or requirements, please do email or give us a call before making your booking.

We provide bed linen for the number of people/beds in your party, plus bath and hand towels, covid-restrictions permitting. Please note that the towels provided are for indoor use only, so you will need to bring your own separate towels for use outside, as well as pet towels as needed.

Owing to the extraordinary circumstances and challenges of the pandemic in 2020/21, we’ve had to make a few changes to the way we do things, but we still aim to provide a holiday home from home as far as possible. We’ve listed some of the most important things not to forget, plus some other suggestions on our Handy Guide sent to you with your booking confirmation.

If the information you are looking for is not provided in the individual holiday escape information pages, nor in overview of “The Escapes” section, then please feel free to contact us by email or on 07970 439927 and we will be happy to answer any questions you have.

Try checking your “junk” or “spam” folder, in case the email you are expecting has accidentally been sent there by your inbox. If you still cannot find it, please do contact us, and we will happily resend any missing emails.

About three days before your stay, we will send you an email which will include information about how to find Hidden England Escapes, what to do on your arrival and how to gain access.

If you know you will be arriving much later than 5pm, please let us know as soon as possible before your arrival, so we can arrange to leave the keys in a safe location for you. There’ll be no charge for a late check-in, but out of courtesy, please keep us informed by phone or email if you’re expecting to arrive late, or if you’re delayed for any reason.

The full address is Cowbarn, Shelsley Bank Farm, Stanford Bridge, WR6 6RX, however we will send you directions (the things your SatNav and Google won’t be able to tell you!) when we email you about a week before your stay.

You are more than welcome to arrange for a local supermarket to deliver food to your holiday escape. Just give our full address (above) as opposed to the name of your Escape, as well as your mobile phone number when making your food delivery booking. Please make sure that your delivery is ordered for after your holiday escape check in time, and at a time when you are certain to be in there.

You’re welcome to arrive and gain access to your holiday escape any time from 4pm. If you know you’re going to be arriving much later than 4pm, please let us know as soon as possible. If you find yourself running late then a quick phone call to let us know would be much appreciated.

Typically this is impossible as we need time to make the place perfect for you, but we will be happy to try and arrange this for you depending on how busy we are, and when the house keeping team is scheduled to prepare the escape for you.

As long as the total number of guests does not exceed the occupancy number stated on our website (and complies with current covid-safe regulations), then you are welcome to bring additional people to stay provided you let us know in advance. If you wish to bring additional guests over the number indicated to us at the time of booking, then we do ask you to provide us with full guest details, at least 7 days before your stay. If you are looking to have day guests visit you at the holiday escape, we would ask that you contact us first to let us know as anyone unknown to us may be asked to leave.

We ask for the names and ages of your guests so we know who to expect for safety and insurance reasons, and also to comply with Government regulations. This is the same reason we need to know in advance if you would like to have people visit you at the holiday escape.

Yes, our escapes are pet friendly, so we are happy to add these on to your booking for you. Please be aware that we can only welcome a maximum of 2 pets in each holiday escape. For any pets other than cats or dogs, please ask at the time of booking if we can accept them.

There is enough free parking for one car per holiday escape within the grounds of Hidden England Escapes. If you are arriving in a large vehicle, or with more than one car, please let us know on your booking form. You may need to park larger vehicles or additional cars on firm “off road” ground if the gravel parking areas are full. If booked into Lammas and you or a member of your party has a disability, or is a wheelchair user, you will be able to park in an allocated space a few yards from the entrance.

During your stay

Congratulations! We love it when our guests choose to come to Hidden England Escapes to mark a special occasion. If there’s anything else you’d like to arrange, such as a meal out or a special treat, do let us know and we will send you some information so you can book it directly. Please note that we do not allow parties including guests not staying in one of our escapes, and you will need to let us know if you are planning to invite any suppliers to come to your escape (such as a beauty therapist, or private chef!)

Because Hidden England Escapes is in a rural location, the quality of mobile phone coverage can vary depending on your provider. If you are on the EE network, or if you are on a roaming package, then outside you should get a good 4G signal. If you are able to make telephone calls via an internet connection, then our free WiFi should be fast enough. If this is important to you please ask at the time of booking.

Unfortunately, we are unable to allow dogs to be left alone in the escape, even for a short time. There are several excellent dog-sitters in the local area who we can put you in touch with if you’d like to enjoy a day or evening out.

As the owners live on-site, they know they escapes very well, and will be happy to help you to locate any missing items. Unless it’s an emergency, your query will usually be dealt with between 9am and 8pm. Please feel free to email or text them outside of these hours, and they will endeavour to help you as soon as possible.

We work hard to make sure that everything about your stay is enjoyable and relaxing. In the unlikely event that something does go wrong it is very important that you inform the owners or our representatives immediately. You can do this through the emergency contact details that will be provided in the escape information pack. Please do not wait until you return home as by this time, the chance to actively help will have passed. Even if you believe that nothing can be done to make the matter better, you must say something during your stay.

If you are unhappy with way any problem has been handled/resolved, then you must put a complaint to us in writing within 30 days of the end of your holiday. We will then attempt to resolve the matter as quickly as possible. Further information on our complaints procedure can be found in our Terms and Conditions on our website

After your stay

Please vacate your escape no later than 10am on the final day of your holiday.

You’ll find a short checklist in your escape, which we will also email to you about a week before you arrive. It includes some basic tasks such as removing and folding any used bed-linen, removing all rubbish, cleaning up any obvious spills and remembering to take home all personal belongings. If you have moved any furniture, crockery or ornaments around to suit your needs (or sense of aesthetics!) then we ask you to put them back how you found them.

We will be happy to try and arrange this for you depending on how busy we are, whether we are expecting any other arrivals on the same day and when the cleaning team is scheduled to arrive. You may be able to extend your stay at Hidden England Escapes up to 6pm on the day of departure, but we will need to confirm this with you at the time of booking.

Please contact us by email as soon as you realise that you have left something behind. Please include details of the item, where you think you left it, and the address where you would like it to be sent. We will do our best to find anything you leave behind, but please be aware that there may be a delay in finding your missing items, as the housekeeping team can only enter the escapes between stays. If it is a heavy or precious item, then we may need to pass on the cost of postage to you. We will always let you know in advance how much this will be, before committing you to a payment.

Yes of course! We welcome any feedback as it helps us to keep improving on our standards, and hopefully to exceed our guests’ expectations! You can leave a review on Google Maps, or on Facebook. You can find links to both of these review sites on our reviews page.


If you would like to tell us about any specifics about your escape relating to maintenance, items of furniture, inventory or other practicalities, please email or text them to us as soon as you become aware of them, so we can take prompt action as necessary. These are different sorts of issues to the content of online reviews, so we’d encourage you to keep them separate!

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