Accommodation Booking Terms and Conditions
Your contract is with Hidden England Escapes (“we”, “us” and “our” in these Booking Conditions) for the properties known as Lammas, Hakuna Matata and Huggeley Hall (“the Property”). References to “you” or “your” are references to the lead guest making the booking and all members of the holiday party.
These Booking Conditions form the basis of your contract with us so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights. By making any Booking to stay with us you agree to accept the following Booking Terms and Conditions of Stay.
When you book the Property with us on our website or via a third party (Agent), you should receive a confirmation email from either our website and Stripe/PayPal of your booking and payment, or via the third party. Booking via a third party (Agent) under their own Booking Terms will also be subject to our Booking Terms and Conditions.
Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.
Once our completed Booking Form and the Initial Deposit (50% of the full fee) have been received and accepted by us, or booking reservation with a third party (Agent) has been accepted by us, we will issue you with our written confirmation. The contract between us will only be formed when we send you our written confirmation and is subject to these terms and conditions. We reserve the right to refuse any booking prior to the issue of our written confirmation. If we do this we will promptly refund any money you have paid to us.
You should carefully check the details of our written confirmation and inform us immediately of any errors or omissions.
Once your deposit has been paid, you are required to make your payment for the balance (the final 50%) of the Rental at least eight weeks prior to the Arrival Date as set out in our written confirmation. If you fail to make a payment due to us in full and on time we may treat your booking as cancelled by you.
If you need to cancel or amend your booking you must telephone us on the number shown on our written confirmation as soon as possible.
You will also be required to confirm your cancellation in writing or by email to the addresses shown on our written confirmation. A cancellation will not take effect until we receive written confirmation from you.
If you cancel your booking over eight weeks to the Arrival Date, we will refund the balance of any money you have paid us minus an administration fee of £50. If you cancel your booking less than eight weeks prior to the Arrival Date, we reserve the right to retain the Rental and refund the balance of any money you have paid to us minus an administration fee of £100. In these circumstances we will refund the Rental (less the administration fee and any additional costs incurred) to you if we are able to secure an alternative booking for the Property.
We would not expect to have to make any changes to your booking, but sometimes problems occur, and we do have to make alterations or, very occasionally cancel bookings.
If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund the balance of any money you have paid us.
We will not be liable for any other costs whatsoever arising from this action.
We reserve the right to terminate your stay without being liable for any refund or compensation where you engage in what we consider as unacceptable behaviours that causes a disturbance or nuisance to us, our neighbours, or other guests, or you breach any of these Terms and conditions.
You can arrive at your accommodation after 16:00 hours on the Arrival Date of your holiday and you must leave by 11:00 hours on the Departure Date.. These are strict times and must be adhered to by all guests. Please contact us immediately if these times cannot be met. Delays will be subject to an extra charge if this affects the servicing of the cottage or the arriving guest. On occasion we can be flexible with a later departure but this is dependant on the next booking and must be agreed in advance directly with us. Most of the time we cannot accommodate later departures.
If your arrival will be delayed, you must contact the person whose details are given on our booking confirmation so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the Property. If you fail to arrive by midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival we may treat the booking as having been cancelled by you.
In the event you may not be able to vacate the property and we agree you can stay, you will be liable for the full costs of the normal booking periods for the property and you will indemnify us for losses arising from claims from guests with bookings for the property that need to be cancelled or amended.
You agree to comply with the statutory Regulations including fire and Heath & Safety, and any other regulations reasonably made from time to time and ensure that all members of your party observe them.
You agree to fully familiarise yourself of any potential dangers within the property and grounds immediately when entering the property. You agree to take full responsibility to ensure your party, including any children, understand any potential risks within the property and grounds.
You agree that there will be strictly no smoking inside the properties at any time. We reserve the right to charge for extra cleaning if this obligation is broken.
You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses, bedding, and towels clean and in good condition. You agree to leave the BBQ/Fire Pit/Hot Tub and outdoor furniture in a clean and reasonable condition. Dogs are welcome, and you agree to use the throws on the sofas for your dog(s) and you agree not to allow your dog(s) on the beds. You agree to clean up any accidents which are pet-related and ensure the garden is left free of dog fouling. You agree not to leave pets unattended in the house.
You agree not to cause any damage to the walls, doors, or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.
You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.
You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).
You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property unless it has been arranged in advance and it is shown on your confirmation. If you do so, we can refuse to hand over the Property to you or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you.
You are responsible for any damage or loss caused to us or our property by your act, omission, default or neglect and you agree to indemnify us and to pay us on demand the amount reasonably required to make good or remedy any such damage or loss. For clarification this includes damage other than normal wear and tear, and also includes damage to mattresses and any extra cleaning due to failure to comply with these Terms and Conditions.
You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If, however, you have any cause for complaint it is important that remedial action is taken as soon as possible.
It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified.
Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence.
You are to inform us at time of booking of any allergies and intollerances to give us opportunity to address any possible issues.
If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of it.
Our maximum liability for losses you incur as a result of us acting in breach of these terms and conditions is strictly limited to £250 and any losses which are a foreseeable consequence of us breaking the agreement.
Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
This does not include or limit in any way our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability. In no way will we be responsible for any indirect, special or consequential damages.
We do not accept liability for any accident or loss from your car while on our premises, or the loss of valuables while left in the cottage.
We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond our reasonable control.
The contract between you and us is governed by the laws of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of England and Wales.
SPECIAL CONDITIONS RELATING TO CORONAVIRUS COVID-19
During the period of the UK Government special measures relating to regulating the spread of COVID-19 the following conditions of staying with us will apply to all guests until we deem it appropriate to vary, based on the UK Government (England) Guidance.
We will not be liable for any other costs or claims whatsoever from these actions